Support FAQs

The following FAQs relate to support capabilities. See ScaleOut StateServer Product FAQs for general information about ScaleOut StateServer capabilities.

Questions

1. What are the options for support from ScaleOut Software?
2. What hours is support available from ScaleOut Software?
3. How fast will you respond to support issues?
4. How do I report a support case?
5. Is the online product documentation available without licensing the product?

Answers

1. What are the options for support from ScaleOut Software?
Please read about ScaleOut Software's support and maintenance options.

2. What hours is support available from ScaleOut Software?
Support is available from 8:00 AM through 6:00 PM Pacific Time, Monday through Friday.

3. How fast will you respond to support issues?
We will use our best efforts to respond to support questions within 24 hours on the next working day.

4. How do I report a support case?
You may report a support case in three different ways:
By email to: support@scaleoutsoftware.com
By phone to: (503) 643-3422
On the web at: contact support

5. Is the online product documentation available without licensing the product?
Yes, click here to access it.

If you have any further questions, please contact us at info@scaleoutsoftware.com.