Support FAQs
The following FAQs relate to support capabilities. See ScaleOut StateServer Product FAQs for general information about ScaleOut StateServer capabilities.
Questions
- What are the options for support from ScaleOut Software?
- What hours is support available from ScaleOut Software?
- How do I report a support case?
- Is the online product documentation available without licensing the product?
Answers
1. What are the options for support from ScaleOut Software?
Please read about ScaleOut Software's support and maintenance options.
2. What hours is support available from ScaleOut Software?
Support is available from 8:30 AM through 5:30 PM Pacific Time, Monday through Friday.
3. How do I report a support case?
You may report a support case in two different ways:
By email to: support@scaleoutsoftware.com
On the web at: contact support
4. Is the online product documentation available without licensing the product?
Yes, click here to access it.
If you have any further questions, please contact us at info@scaleoutsoftware.com.
