Contact Support

We are dedicated to your success. Support is available from 8:30 AM to 5:30 PM Pacific Time. Our policy is to use best efforts to respond within four hours for requests within support hours and within four hours of the beginning of the following business day if the request is received after regular support hours.

Be sure to locate the log files for each host (soss_tlog*.txt located in the SOSS install directory) and save copies so they are not overwritten.

Please contact us as follows:

Email: support@scaleoutsoftware.com

Web: Please submit the following form, and we will contact you as soon as possible.

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SOSS Version: *
Operating System:
Network Speed:
Client Access Mode:
Hypervisor?
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In the description, please include the number of hosts in the store, memory per host, number and type of processors, and the time/date when the issue occurred.

 

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