Privacy Statement

Your privacy is important, so ScaleOut Software has created the following Privacy Statement to let you know what information we collect when you visit our web site, why we collect it, and how it is used. This Privacy Statement applies to ScaleOut Software's Web site and it does not apply to other ScaleOut web sites, products, or services. This Privacy Statement is governed by our Terms of Use.

By using this web site, you consent to the information collection and use practices described in this Privacy Statement. We may periodically make changes to this Privacy Statement. It is your responsibility to review this Privacy Statement frequently and remain informed about any changes to it, so we encourage you to visit this page often.

Collected Information

The term “personally identifiable information” means any information that may be used to identify an individual, including, but not limited to, a name, physical address, email address, phone number, and other contact information. You may be asked to provide personally identifiable information when you use our web site, register for an account or use our services, download our products, correspond with us by email, or provide us with feedback regarding this web site or our products and services. The personally identifiable information that we collect may include the following: contact information, shipping information, billing information, transaction history (e.g., ScaleOut products downloaded or used), web site usage preferences, and feedback regarding our products and services.

ScaleOut also automatically receives and records information on our server logs from your browser, including your Internet Protocol (IP) address, cookie information, and the page you request. You can choose not to provide us with certain information, but then you might not be able to take advantage of many of our features.

Use of Collected Information

We use your contact information to identify you and contact you as needed. We use shipping and billing information solely to fulfill your purchases of ScaleOut products and services. We use transaction history information and feedback to provide you with customer support. We use your web site preferences to tailor your experience on our web site. We use your IP address to help identify you. We also use your IP address to help diagnose problems with our computer servers and to administer this web site.

Sharing and Disclosure of Collected Information

ScaleOut does not sell personal information it collects about you to third parties. Information collected from you is only used to complete and support your use of this web site and ScaleOut products and services and to comply with any requirements of law. We reserve the right to disclose your information when we believe, in good faith, that an applicable law, regulation, or legal process requires it, or when we believe disclosure is necessary to protect or enforce our rights or the rights of another user. If all or a portion of our assets are acquired by another company or we merge with another company, information that we have gathered about you, including personally identifiable information, may be one of the transferred assets.

Preferences for Use of Information

You may modify your preferences regarding our use of the information that you have provided (e.g., unsubscribe from certain email notices) at the profile web page for your account on our web site or by emailing ScaleOut at webmaster@scaleoutsoftware.com. Please be aware that this Privacy Statement and the choices you make on this web site will not necessarily apply to personal information you may have provided to ScaleOut in the context of other, separately operated, ScaleOut products or services.

Access to Collected Information

If you desire to modify any of the information that you have previously provided to us, you may do so at the profile web page for your account on our web site or by emailing ScaleOut at webmaster@scaleoutsoftware.com. To help us process your request, please include the following details: contact information and details of your request.

Information Security

ScaleOut protects the security of your information during transmission by using Secure Socket Layer (SSL) software, which encrypts the information you input. We limit the employees and contractors that can access your personally identifiable information and require that all of them adhere to our confidentiality policy.

Cookies

Cookies are small text files stored by your browser in your computer when you visit our web site. We use cookies to improve our web site and make it easier to use. Third party contractors that maintain and monitor this web site on ScaleOut’s behalf may also use cookies. Cookies permit us to recognize users and avoid repetitive requests for the same information. Cookies from our web site, including cookies from third party contractors, cannot be read by other web sites. Most browsers will accept cookies until you change your browser settings to refuse them. You may change your browser’s settings to refuse our cookies. However, if you do so, you may not be able access certain parts of this web site.

Use of Contractors

We may retain the services of outside contractors to perform services on our behalf (for example, to help provide technical support services or maintain and operate this web site). At times, we must disclose relevant personally identifiable information about you to our contractors so they may provide these specific services for us. We require our contractors to keep this information confidential and to only use the information on our behalf.

Links to Third Party Web Sites and Products

This web site and our products and services may contain links to other web sites and products and services. We are not responsible for the privacy practices or the content of these web sites or products or services. Please visit the privacy policies of these third party sites and products in order to understand their privacy and information collection practices.

International Transfers

Information collected on this web site may be stored and processed in the United States or any other country in which ScaleOut or its affiliates, subsidiaries, or agents maintain facilities, and by using this web site, you consent to any such transfer of information outside of your country.

Consent To This Privacy Statement

By using this web site, you agree to this Privacy Statement. This is our entire and exclusive Privacy Statement and it supersedes any earlier version. Our Terms of Use take precedence over any conflicting provision of this Privacy Statement. We may occasionally update this Privacy Statement. We encourage you to periodically review this Privacy Statement. Your continued use of this web site constitutes your agreement to this Privacy Statement and any updates.

Contacting ScaleOut

We do not guarantee error-free performance under this Privacy Statement. We may not always catch an unintended privacy issue, despite our efforts to do so. Accordingly, we welcome your feedback regarding any privacy concerns that you may have. We will use reasonable efforts to comply with this Privacy Statement and will take prompt corrective action when we learn of any failure to comply with it. We will not be liable for any damages, including incidental, consequential, or punitive damages, relating to the practices described in this Privacy Statement.

If you believe that ScaleOut has not adhered to this Privacy Statement, please contact us by email at webmaster@scaleoutsoftware.com, by postal mail at ScaleOut Software, Inc., 10900 NE 8th Street, Suite 900, Bellevue, Washington 98004, or by telephone at (425) 450-3216.